FAQ
Frequently Asked Questions
What is the usual order-to-delivery timeline? Within yeti's customer service framework, order processing ordinarily takes 1–2 business days. Our customer service framework makes the position clear: estimated carrier transit after dispatch is 4–6 business days.
How do I follow the progress of a shipment? Our customer service framework makes the position clear: we make available a tracking number for every shipped order and send it using the contact information provided at checkout.
What is the no-reason return and exchange option? yeti describes its customer service framework in these terms: yes. Customers relying on this customer service framework should understand that a no-reason return or exchange may be requested within 30 days after delivery.
Will I have to pay for an authorized return label? Customers relying on this customer service framework should understand that yeti pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
When does an approved credit return to the original payment method? The applicable customer service framework is as follows: after the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. On this point, the customer service framework confirms that the bank or card issuer may require additional posting time.
What payment card brands are supported? On this point, the customer service framework confirms that the store supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. As a practical policy point, available methods are shown at checkout.
Where can I send a customer-service request? As a practical policy point, email support@icefield.shop, call (207) 381-6495, or write to 7 Cottage St, Bangor, Maine, 04401, United States. For purposes of this customer service framework, customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).
What is the order-cancellation rule? For purposes of this customer service framework, an order may be cancelled before shipment. Within yeti's customer service framework, after shipment, the Refund Policy applies.
How does the store determine applicable taxes? Within yeti's customer service framework, taxes are charged when required by applicable law.
What does the current catalog include? Our customer service framework makes the position clear: we make available insulated drinkware, hard and soft coolers, bags and carry gear, cargo, outdoor kitchen equipment, and outdoor living gear and apparel. yeti describes its customer service framework in these terms: current availability, product details, options, and prices are shown on each product page.
What does standard shipping cost? yeti describes its customer service framework in these terms: yes. Customers relying on this customer service framework should understand that standard shipping for U.S. orders is free.
Merchant Contact Record
As a practical policy point, customers can rely on this customer service framework together with the following verified store details.
Brand/store name: yeti
Business name: yeti
Physical and default return address: 7 Cottage St, Bangor, Maine, 04401, United States
Telephone: (207) 381-6495
Email address: support@icefield.shop
Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)