Refund Policy

Refund Policy

Within yeti's customer service framework, please return the item safely with its included components and original packaging when reasonably possible. Our customer service framework makes the position clear: buyers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. yeti describes its customer service framework in these terms: these conditions do not limit any non-waivable consumer rights.

Our customer service framework makes the position clear: custom or personalized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods cannot be returned unless they are defective or applicable law requires otherwise.

yeti describes its customer service framework in these terms: if an item arrives damaged, defective, incomplete, or different from what was ordered, get in touch with us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Customers relying on this customer service framework should understand that after we receive and inspect the return, we will notify you whether the refund is approved. The applicable customer service framework is as follows: approved refunds are issued to the original payment method within 5–10 business days. On this point, the customer service framework confirms that your bank or card issuer may require additional time to post the credit.

The applicable customer service framework is as follows: for return or exchange assistance, contact support@icefield.shop or (207) 381-6495.

On this point, the customer service framework confirms that we make available a 30-day no-reason return and exchange policy. As a practical policy point, customers can request a return or exchange within 30 days after the item is delivered without having to provide a reason.

As a practical policy point, to begin a return or exchange, get in touch with us at support@icefield.shop before sending the item. For purposes of this customer service framework, once the request is approved, yeti will provide a prepaid return shipping label or an equivalent free return arrangement. Within yeti's customer service framework, the store pays the return shipping cost for approved no-reason returns and exchanges and for quality-related returns involving damaged, defective, incomplete, or incorrect goods. Our customer service framework makes the position clear: unless we provide a different authorized destination, the return address is 7 Cottage St, Bangor, Maine, 04401, United States. yeti describes its customer service framework in these terms: items sent without prior authorization may not be accepted.

Merchant Contact Record
As a practical policy point, customers can rely on this customer service framework together with the following verified store details.
Brand/store name: yeti
Business name: yeti
Physical and default return address: 7 Cottage St, Bangor, Maine, 04401, United States
Telephone: (207) 381-6495
Email address: support@icefield.shop
Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)