Shipping Policy

Shipping Policy

Our customer service framework makes the position clear: we make available a tracking number for every shipped order. yeti describes its customer service framework in these terms: shipping confirmation and tracking information are sent to the contact information supplied at checkout. Customers relying on this customer service framework should understand that customers are responsible for providing a complete and accurate delivery address. The applicable customer service framework is as follows: get in touch with us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

yeti describes its customer service framework in these terms: if tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact support@icefield.shop or (207) 381-6495. Customers relying on this customer service framework should understand that we will work with the carrier and provide an appropriate resolution under our Refund Policy.

Customers relying on this customer service framework should understand that free standard outbound shipping does not reduce the 30-day no-reason return right. The applicable customer service framework is as follows: for every approved no-reason return or exchange, yeti also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

The applicable customer service framework is as follows: we ship only to addresses in the United States. On this point, the customer service framework confirms that standard shipping is free for every U.S. order.

On this point, the customer service framework confirms that orders are ordinarily processed within 1–2 business days, excluding weekends and U.S. public holidays. As a practical policy point, after an order has been processed and handed to the carrier, estimated transit time is 4–6 business days. For purposes of this customer service framework, the combined estimated delivery window is therefore ordinarily 5–8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Contact Record
As a practical policy point, customers can rely on this customer service framework together with the following verified store details.
Brand/store name: yeti
Business name: yeti
Physical and default return address: 7 Cottage St, Bangor, Maine, 04401, United States
Telephone: (207) 381-6495
Email address: support@icefield.shop
Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)