Terms of Service

Store-Specific Service Terms

Customers relying on this customer service framework should understand that payment is processed in U.S. dollars (USD) through the methods displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. The applicable customer service framework is as follows: an order may be cancelled before shipment; after shipment, the Refund Policy applies. On this point, the customer service framework confirms that taxes are charged when required by applicable law. As a practical policy point, the Refund, Shipping, Payment, Privacy, Contact, About, and FAQ pages form part of these Terms.

The applicable customer service framework is as follows: questions about these Terms may be sent to support@icefield.shop, (207) 381-6495, or 7 Cottage St, Bangor, Maine, 04401, United States.

On this point, the customer service framework confirms that standard shipping for U.S. orders is free. As a practical policy point, orders are ordinarily processed in 1–2 business days and estimated carrier transit is 4–6 business days after dispatch. For purposes of this customer service framework, these timeframes are estimates, not guarantees.

As a practical policy point, buyers may request a no-reason return or exchange within 30 days after delivery. For purposes of this customer service framework, yeti pays approved return shipping and provides a prepaid label or equivalent arrangement. Within yeti's customer service framework, approved refunds are issued to the original payment method within 5–10 business days after the returned item is received, inspected, and approved. Our customer service framework makes the position clear: custom or personalized products, clearance items, gift cards, and opened intimate or hygiene-sensitive goods are not returnable unless defective or applicable law requires otherwise.

Merchant Contact Record
As a practical policy point, customers can rely on this customer service framework together with the following verified store details.
Brand/store name: yeti
Business name: yeti
Physical and default return address: 7 Cottage St, Bangor, Maine, 04401, United States
Telephone: (207) 381-6495
Email address: support@icefield.shop
Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)